About
Finding resolutions to complex problems is one of the most exciting and challenging things I have done in my life. It doesn’t matter what type of problem it is cars, tech, cooking. I greatly enjoy the process of finding a solution.
This passion for troubleshooting started when my family purchased our first computer in 1992. I was 12 or 13, and in an era before the Internet, all we had were long, challenging manuals. When our computer had problems, I was the one who figured out how to fix it. At the time, I had no idea “IT” was even a career path.
That curiosity led me to my first job, an internship during high school, which was my first experience working with other technology-minded people.
For the past 27 years, I’ve built my career on that same foundation of problem-solving. I am loyal and will always be there to help my team, no matter the need. My inspiration in life comes from my faith, my wife, and my kids.
Benchmark Group, Inc.
Information Technology Manager
Mar 2010 – Present
Rogers AR.
Directed all facets of IT operations, strategy, and team leadership to support and advance business goals.
• Strategic Planning: Developed and implemented the corporate IT strategy, technology roadmap, and annual budget, ensuring alignment with executive-level business objectives.
• Team Leadership: Recruited, trained, and mentored a team of IT professionals, managing performance, promoting professional development, and fostering a culture of service excellence.
• Infrastructure & Operations: Oversaw the management, security, and maintenance of all critical IT infrastructure, including servers, cloud services (Azure, M365), networking, and storage systems.
• Service Management: Managed the IT service desk and support functions to provide exceptional and timely end-user support, minimizing downtime and improving organizational productivity.
• Security & Compliance: Established and enforced IT policies, cybersecurity protocols, and disaster recovery/business continuity plans to protect company assets and ensure regulatory compliance.
• Project Management: Led key cross-functional projects, including system migrations, new software implementations, and major infrastructure upgrades, delivering them on time and within budget.
• Vendor & Financial Management: Managed all vendor relationships, contract negotiations, and procurement to optimize IT spending and ensure maximum value and service levels.
TeleComp, Inc.
Senior Service Manager
Feb 1999 – Sep 2009 10 years 8 months
Bentonville, Arkansas
Opened the corporate office store, responsible for sales, all cash, credit exchanges, and scheduling. Supervised repair technicians and their repairs across multiple sites.
Primary Inventory Controller – Was responsible for the ordering of merchandise for the showroom in the corporate office, as well as hardware and software procurement and ordering for our onsite technicians.
Responsible for the repair and maintenance on both residential and business desktops, notebooks, and servers. Maintained the corporate technical environment with server backups, print/scan/copy solutions, and employee computers.