Benchmark Group, Inc.
Information Technology Manager
Mar 2010 – Present 12 years 5 months
Rogers AR.
Responsible for provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Perform technical research and development to enable continuing innovation within the infrastructure. Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, to enable staff. Organize and manage I.T. staff to perform efficient and accurate support.
Provide desktop support for over 230 systems by phone or in-person as needed to minimize downtime. Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines. Research system specifications for future hardware updates. This includes servers, networking, storage, and desktop systems.
TeleComp, Inc.
Senior Service Manager
Feb 1999 – Sep 2009 10 years 8 months
Bentonville, Arkansas
Opened the corporate office store, responsible for sales, all cash, credit exchanges, and scheduling: supervised repair technicians and their repairs across multiple sites.
Primary Inventory Controller – Was responsible for ordering merchandise for the showroom in the corporate office, as well as hardware and software procurement and ordering for our onsite technicians.
Responsible for the repair and maintenance of both residential and business desktops, notebooks, and servers. Maintained the corporate technical environment with server backups, print/scan/copy solutions, and employee computers.